A disturbing incident in Bengaluru's Jayanagar has ignited a debate about the safety of women using app-based transport services, specifically bike taxis. A video has gone viral showing a Rapido bike taxi driver slapping a woman passenger following an argument, leaving her on the ground. The incident reportedly occurred a few days ago but gained traction after the video surfaced online, sparking outrage and prompting police action.
According to initial reports, the altercation began after the woman questioned the driver's rash driving. The situation allegedly escalated after she got off the ride midway and refused to pay the fare and return the helmet. Some reports suggest a language barrier further fueled the argument, as the woman spoke English while the driver primarily spoke Kannada. The driver, identified as Suhas, claimed that the woman was rude from the beginning and even hit him with a tiffin box after he took a shortcut. He also alleged that she told him to "go back to your state." However, the video clearly shows him striking the woman with considerable force, causing her to fall, while bystanders did not intervene.
Police have registered a First Information Report (FIR) against the Rapido driver under Sections 115(2) (attempt to cause hurt), 352 (assault or criminal force), and 79 (uttering obscene words in a public place) of the Bharatiya Nyaya Sanhita (BNS). Initially, the woman was reluctant to file a formal complaint, but an NCR (non-cognizable report) was registered. However, after the video went viral, police are considering upgrading the NCR into a formal FIR and are conducting a detailed probe.
This incident raises serious questions about the safety and security measures in place for app-based ride services. While convenient and often affordable, these services have faced scrutiny regarding rider verification, safety protocols, and grievance redressal mechanisms. Instances of harassment, misbehavior, and even assault have been reported in the past, raising concerns about the vetting process for drivers and the lack of immediate assistance available to passengers in distress.
Furthermore, this incident unfolds against the backdrop of a recent Karnataka High Court directive to suspend two-wheeler taxis in the state. The government has maintained that bike taxi services are illegal due to safety concerns and the lack of a proper regulatory framework. The ban, which is now in effect, has been met with criticism from bike taxi associations, who argue that it will lead to widespread livelihood disruption for over one lakh gig workers who depend on these services.
The incident also highlights broader issues related to crimes against women in Bengaluru. While studies have ranked Bengaluru as a relatively safe city for working women, data reveals a rise in cases of sexual harassment and abuse. Increased reporting reflects growing confidence among women to stand against harassment, but the numbers underscore the need for continued vigilance and proactive measures.
In the wake of this incident, there is a growing demand for stricter regulations, enhanced safety measures, and improved driver training to ensure the safety and security of passengers, especially women, using app-based transport services. Strengthening grievance redressal mechanisms and promoting awareness about safety protocols can also contribute to creating a safer environment for both riders and passengers. The incident serves as a stark reminder of the importance of prioritizing safety and addressing the systemic issues that contribute to such incidents.
