A video of a woman in Delhi capturing her own accident during a Rapido bike ride has gone viral, raising serious questions about passenger safety and driver accountability. The incident has sparked widespread discussion online, with many calling for stricter enforcement of safety measures by ride-hailing platforms.

The video, posted by Instagram user Priyanka, shows her riding on the back of a Rapido bike when the two-wheeler suddenly crashes, causing both her and the driver to fall onto the road. In the caption, Priyanka explained that she began recording the ride because she felt unsafe due to the driver's reckless behavior. She stated that the driver refused to provide her with a helmet and was not wearing one himself. According to Priyanka, the driver was also driving on the wrong side of the road and making dangerous turns. The accident occurred when the Rapido bike collided with another two-wheeler in front of a Delhi Police vehicle. Priyanka claimed that the police did not intervene, and she ended up paying the driver before continuing her journey on foot.

"Rapido ek bs aap logo pe khud se jyada bhrosa tha, apne b tod diya. Well, jokes apart, I am okay and went straight to office post this incident," Priyanka wrote in her caption. She also expressed feeling extremely unsafe due to the driver's carelessness, stating it was the first time she'd experienced such fear while using the service. She criticized Rapido for not prioritizing passenger safety by hiring irresponsible drivers, writing, "@rapidoapp @rapidocaptain should hire responsible people, not these nonchalant guys who ride like they have nine lives".

The video quickly gained traction, amassing over 1.2 million views and prompting concerned reactions from viewers. Many users expressed their shock and disappointment, questioning the safety standards of bike taxi services and emphasizing the importance of helmets and responsible driving. The incident has ignited online discussions about passenger safety, the reliability of app-based bike services, and the responsibility of ride-hailing platforms.

Rapido responded to Priyanka's post in the comment section, stating, "Thank you for confirming that you're fine. As per your request, we are not taking any action against the captain involved. However, if you face any similar issue in future rides, please feel free to reach out to us, we will be more than happy to assist you".

This incident is not the first time that concerns have been raised about the safety of Rapido rides. In December 2024, a Delhi-based journalist shared a "traumatizing" account of her ride with a Rapido driver who she claimed was "sick and disgusting". She alleged that the driver seemed to be under the influence of drugs or alcohol and made inappropriate comments and gestures towards her.

Rapido provides an SOS feature on their app that allows customers to call for emergency services in case of safety issues or other emergencies. In the event of an accident, customers can also use the app to call an ambulance and share their information with trusted contacts. The company also has a 24/7 emergency response team. Furthermore, Rapido offers insurance coverage for accidents that occur during rides, with a maximum sum insured of Rs 5 Lakh.

To enhance safety, Rapido has implemented measures such as masking women riders' contact numbers to protect their privacy and tracking the first 14 rides of captains to monitor their riding speed and customer feedback. The company also uses a two-way rating system where both riders and captains can rate each other, and any rating below 3 stars is flagged for review.

In collaboration with the Society for Acute Care, Trauma, and Emergency Medicine (SACTEM), Rapido has conducted CPR and First Aid training for over 1000 drivers across 16 cities. The training aims to equip drivers with basic emergency response skills to assist road accident victims during the critical "Golden Hour," the first hour after trauma.