Air India flight AI138, scheduled to fly from Milan to Delhi on August 16, 2025, was cancelled due to a maintenance issue discovered during pushback. The cancellation was further complicated because the crew exceeded their mandatory flight duty time limits.
Air India has stated that they are making alternative arrangements to fly passengers to their destinations as soon as possible. The airline is offering affected passengers hotel accommodations, full refunds, or complimentary rescheduling options. The airline's ground staff in Milan are providing support to the affected passengers.
Air India has been experiencing delays and cancellations recently due to technical and maintenance issues. Campbell Wilson, CEO and Managing Director of Air India, has stated that the airline has carried out comprehensive checks on its Boeing 787 aircraft fleet. On August 5, 2025, Air India cancelled its flight from Delhi to Milan due to a technical snag detected in the Boeing 787 Dreamliner aircraft before departure.
