HDFC Bank customers are being alerted to an upcoming period of system maintenance that will impact several key services. The maintenance is scheduled to take place from August 22, 2025, at 11:00 PM IST to August 23, 2025, at 6:00 AM IST, a total of seven hours.

Impacted Services

During this maintenance window, certain customer care services will be temporarily unavailable. These include:

• Phone Banking IVR: Automated phone banking services will not be accessible.
• Email Support: Customers will be unable to reach HDFC Bank through email.
• Social Media Channels: Customer service via social media platforms will be suspended.
• WhatsApp Chat Banking: Chat-based banking services on WhatsApp will be down.
• SMS Banking: Banking services conducted through SMS will be unavailable.

Services Remaining Operational

Despite the maintenance, HDFC Bank has confirmed that several essential services will continue to function:

• Phone Banking Agent Services: Customers can still speak with bank representatives via phone.
• HDFC Bank NetBanking: Online banking services will remain accessible. Customers can perform a variety of transactions anytime, anywhere.
• HDFC Bank MobileBanking: The mobile banking app will continue to operate.
• PayZapp: The PayZapp platform will be available for transactions.
• MyCards: Services related to managing cards through the MyCards platform will remain functional.
• Toll-Free Number for Hotlisting: The toll-free number for reporting lost or stolen cards and accounts will remain operational for emergency assistance.

Reason for Maintenance

HDFC Bank is undertaking this scheduled maintenance to improve the banking experience for its customers. The bank regularly conducts system upgrades to enhance the efficiency and reliability of its services. By performing maintenance during off-peak hours, HDFC Bank aims to minimize disruption to its customers.

Advice for Customers

HDFC Bank advises customers to plan their banking activities accordingly to avoid inconvenience during the maintenance period. If possible, complete any urgent transactions before 11:00 PM IST on August 22, 2025, or utilize the services that will remain operational during the downtime. Customers who are registered NetBanking users can conduct a variety of transactions anytime, anywhere.

HDFC Bank Bonus Shares

In other news, HDFC Bank has announced its bonus shares in a 1:1 ratio, which the Board of Directors has declared for the first time since the inception of HDFC Bank. The Board has fixed August 27 as the record date to determine shareholders' eligibility for the bonus shares.