Telecom Minister Jyotiraditya Scindia has addressed concerns raised by Congress MP Deepender Singh Hooda in the Lok Sabha regarding the Sanchar Saathi app, emphasizing its voluntary nature and dismissing allegations of it being a "snooping app". Scindia clarified that the app is designed to empower citizens with digital safety tools and is open to improvements based on public feedback.
The Sanchar Saathi app, developed by the Department of Telecommunications (DoT), aims to help users track stolen devices, curb cyber fraud, and verify the authenticity of mobile handsets using IMEI numbers. It also allows users to report fraudulent communications, check mobile connections registered in their name, and report lost or stolen devices. The app provides trusted contact details for banks and financial institutions as well.
Scindia addressed privacy concerns stemming from a recent government order that directs smartphone manufacturers and importers to pre-install the Sanchar Saathi app on all new devices. He stated that the app is not mandatory and can be deleted by users. He further clarified that the app remains inactive unless users choose to register. "If you want to delete it, then delete it," Scindia said, reassuring users that the app has no surveillance features. He compared it to other pre-installed apps like Google Maps, which users can remove or disable if they wish. For devices already in use or lying unsold, manufacturers have been asked to push the app through software updates.
The Minister strongly refuted claims that the app is used for snooping or call monitoring. He argued that the opposition is attempting to create an issue where none exists. Scindia emphasized that the app is a consumer protection measure designed to combat fraud and assist users in tracking stolen devices. He cited alarming trends in financial crimes, stating that India recorded fraud amounting to ₹22,800 crore in 2024 alone, making the reduction of such incidents a critical priority for the government.
Scindia highlighted the app's impact, noting that it has facilitated the disconnection of approximately 2.75 crore fraudulent mobile connections and the tracing of around 20 lakh stolen phones. Furthermore, approximately 7.5 lakh stolen phones have been returned to their users, and about 21 lakh devices have been disconnected following user complaints. The platform has also enabled citizens to disconnect 1.43 crore mobile connections by marking them as “Not My Number”. The system has blocked 6.2 lakh fraud-linked IMEIs and prevented an estimated ₹475 crore in potential financial losses through its Financial Fraud Risk Indicator.
The Minister emphasized the importance of empowering citizens with tools to protect themselves from fraud and theft. He described Sanchar Saathi as a participatory platform, encouraging the public to welcome the initiative rather than object to it. Scindia reiterated the government's commitment to digital safety and security for every citizen.
