Mini Mathur has publicly criticized IndiGo Airlines, alleging a lack of compassion and mismanagement after her 86-year-old father was forced to walk 1 kilometer at Mumbai Airport. The actress and host took to Instagram on Tuesday, February 10, 2026, to share her distressing experience, expressing her disappointment with the airline's handling of senior citizens.

Mathur stated she usually avoids public complaints on social media but felt compelled to speak out after witnessing the treatment her father received. She detailed multiple issues encountered during the check-in process, including the absence of a dedicated counter for passengers requiring wheelchair assistance. According to Mathur, a pre-booked wheelchair was unavailable upon arrival, which led to her elderly father having to walk a significant distance with his cabin luggage.

Mathur also claimed that the behavior of the IndiGo staff at the counter was rude. She emphasized the lack of basic empathy shown towards her father, highlighting the difficulties he faced due to his age and the absence of proper assistance.

IndiGo Airlines has yet to release an official statement addressing the allegations made by Mini Mathur. The incident has sparked outrage on social media, with many users condemning the airline's alleged negligence and lack of sensitivity towards elderly passengers. Users are calling for IndiGo to address the situation and implement better protocols for assisting senior citizens and passengers with disabilities.

This incident occurs amidst ongoing discussions about accessibility and inclusivity in air travel. Advocates for disability rights have long stressed the need for airlines to provide adequate support and accommodations for passengers with mobility issues, ensuring a comfortable and dignified travel experience.