IndiGo Chaos: Operations Expected to Stabilize by December 10 – What We Know So Far
IndiGo, India's largest airline, is grappling with a major operational disruption that has resulted in widespread flight cancellations and delays, impacting thousands of passengers across the country. The chaos, which began in early December, is expected to stabilize by December 10, according to the airline's latest statements. Here's a breakdown of what we know so far:
The Scale of the Disruption:
Since December 1, 2025, IndiGo has experienced a network-wide service disruption, leading to the cancellation of over 2,100 flights. On Sunday, December 7, the airline cancelled 650 flights but aimed to operate 1,650 flights out of its usual 2,300 daily schedule. Friday, December 5, was particularly severe, with approximately 1,600 flights cancelled. The disruptions have affected major airports, including Delhi, Mumbai, Chennai, and Hyderabad, with passengers facing long queues and uncertainty.
Causes of the Disruption:
The primary cause of the disruptions is attributed to crew shortages following the implementation of revised Flight Duty Time Limitation (FDTL) norms by the Directorate General of Civil Aviation (DGCA). These new rules, which came into effect in November 2025, aim to combat pilot fatigue by increasing rest periods and limiting night work. IndiGo reportedly failed to adequately prepare for these changes, leading to a shortage of available crew. Other factors, including adverse weather, technology glitches, and airport congestion, have also contributed to the situation. The Federation of Indian Pilots (FIP) pointed out that other airlines adapted to the new rules without major issues, attributing IndiGo's problems to "years of lean manpower planning".
IndiGo's Response:
IndiGo has acknowledged the disruptions and apologized to passengers for the inconvenience caused. The airline has stated that it is working to stabilize operations by December 10, earlier than the initially anticipated timeline of December 10-15. IndiGo has also implemented measures to assist affected passengers, including full refunds for cancelled flights and waivers on rescheduling fees for bookings until December 15, 2025. The airline's board has established a crisis management group to monitor the situation and ensure refunds and support are provided.
DGCA Intervention:
The DGCA has taken a strong stance on the matter, issuing a show-cause notice to IndiGo CEO Pieter Elbers, seeking an explanation for the disruptions. The regulator has also set up a four-member inquiry panel to investigate the causes of the disruptions and recommend mitigation measures. The Ministry of Civil Aviation (MoCA) has directed IndiGo to complete all pending refunds by 8:00 PM on December 7, 2025, and has warned against charging rescheduling fees. The ministry has also capped airfares to prevent price gouging during the crisis.
Impact on Passengers:
The IndiGo flight disruptions have had a significant impact on passengers, with thousands stranded at airports and facing cancelled or delayed flights. The disruptions have also affected tourism, particularly in Rajasthan, which is currently experiencing its peak tourist season. Passengers are advised to check their flight status and contact IndiGo for assistance with refunds and rescheduling. The government has emphasized a "zero-inconvenience" policy and is ensuring special attention is given to vulnerable passengers such as senior citizens and those with disabilities.
Looking Ahead:
IndiGo is aiming to restore normalcy to its operations by December 10. The airline is working to stabilize schedules, reduce delays, and provide support to affected customers. The DGCA is closely monitoring the situation and has the authority to take further action if necessary. Passengers are advised to stay informed about their flight status and to contact IndiGo or the DGCA with any concerns.
