Capgemini India is experiencing significant growth, and artificial intelligence (AI) is a major driving force behind this expansion. The company is strategically positioning its business operations and integrating them with WNS, focusing on meeting the rising demand from global capability centers (GCCs) and enterprises.

Capgemini's commitment to AI is not new. In fact, they have been actively involved in generative AI (GenAI) projects, working on over 300 such projects with clients. These projects have moved beyond the initial proof-of-concept phase, demonstrating the practical application and value of GenAI. According to Ashwin Yardi, Capgemini India CEO, GenAI is now contributing to revenue growth, rather than simply focusing on cost savings. This shift highlights the evolving role of AI in business, from a tool for efficiency to a driver of innovation and profitability.

Capgemini's Research Institute has released a report, "AI in action: How Gen AI and agentic AI redefine business operations", which reveals that AI is now generating a positive return on investment (ROI), averaging nearly 1.7 times the investment. This positive ROI has paved the way for the widespread implementation of agentic AI. Approximately 30% of early adopters of GenAI have already integrated AI agents into their business operations, and a 48% increase in AI agent projects is expected by the end of 2025.

These AI-driven solutions are being embedded into core business processes like procurement, customer service, supply chain optimization, and finance, resulting in significant cost efficiencies for organizations. Organizations are already automating 30% of operational tasks by introducing automation and AI-based use cases in the past two years and expect to automate even further in the next two years.

Capgemini anticipates that AI will become even more integral to enterprise architecture, reshape software development, and redefine cloud consumption as we move into 2026. Pascal Brier, Chief Innovation Officer at Capgemini, emphasized that AI is transitioning from experimentation to maturity, becoming the backbone of enterprise operations. The focus is shifting towards "Human-AI chemistry," which will involve investing in data and AI readiness to leverage the transformative potential of AI.

This also means that enterprises will need to prioritize organizational upskilling, reskilling, training, and job role transitions. As employee interaction with AI agents is expected to increase by 2028, workforces must be prepared for effective human-AI collaboration. By 2028, almost two-thirds of employees anticipate changes to their job descriptions due to AI.

Capgemini's proactive approach to AI, combined with the increasing demand from GCCs and enterprises, positions the company for continued growth in the Indian market. The company's focus on integrating AI into various aspects of its operations and its commitment to helping clients leverage the power of AI are key factors in its success.