Following the tragic crash of Air India flight AI171 shortly after takeoff from Ahmedabad on Thursday, bound for London Gatwick, Air India CEO Campbell Wilson has conveyed a message of deep sorrow and commitment to full cooperation with investigating authorities and support for those affected. The Boeing 787-8 Dreamliner, carrying 242 passengers and crew, crashed into a residential area near the airport, resulting in numerous fatalities and injuries.

Wilson, in a video statement released shortly after the incident, expressed his profound sadness, acknowledging the event as a "difficult day for all of us here in India." He emphasized that the airline's immediate focus was on the needs of passengers, crew members, their families, and loved ones. He confirmed that Air India is actively collaborating with authorities on all emergency response efforts. A dedicated team of caregivers has been dispatched to Ahmedabad to provide additional support to the airline's teams on the ground and to assist the families of those affected.

In a subsequent statement released on Friday after visiting the crash site, Wilson said he was deeply moved by the scenes. He met with key government stakeholders and assured them of Air India's complete cooperation with the ongoing investigations. He reiterated the airline's commitment to transparency throughout the investigation process and pledged ongoing support to those impacted by the tragedy.

The Aircraft Accident Investigation Bureau (AAIB) has launched a formal investigation into the crash, with support from a team of US investigators led by the National Transportation Safety Board (NTSB). India's civil aviation minister has stated that the investigation will adhere to international protocols set by the International Civil Aviation Organisation. The government is also forming a high-level committee of experts to examine the incident in detail and recommend measures to strengthen aviation safety.

The flight's digital flight data recorder, one of the two "black boxes," has been recovered from the crash site, marking a significant step forward in the investigation. Authorities are continuing their search for the cockpit voice recorder.

Air India has established a special helpline to provide information and support to friends and family of those on board. Teams are working around the clock to assist passengers, crew, their families, and investigators.

The Tata Group, Air India's parent company, has announced that it will provide INR 1 crore (approximately £85,000) to the families of each person who lost their life in the crash. The group will also cover the medical expenses of those injured.

The crash of AI171 is the first fatal incident involving a Boeing 787 Dreamliner since it began commercial service in 2011. Boeing has offered its full support to Air India and the investigating authorities, with a team of experts ready to assist.

While the investigation is underway, Air India CEO Campbell Wilson has emphasized the airline's commitment to providing full and unstinting assistance during this difficult time. He has asked for patience as the investigation proceeds, stating that the airline will continue to share accurate and timely information as soon as it becomes available.